Why is my site paused?

A site is paused when its subscription isn’t paid. Nothing is deleted. Here’s how to bring it back.

Who can do this: The account owner, in the dashboard at dash.blogaly.com.

We pause a site when its subscription stops being paid: the free trial ended without a payment method, payments failed and Stripe stopped retrying, or the subscription was cancelled. Pausing takes the site offline. It doesn’t delete anything. Posts, pages, members, newsletters, images and settings are all kept.

While a site is paused

Visitors get an error page instead of your site, at your blogaly.uk address and your own domain.
You can’t open your site’s admin, so you can’t write, publish or export.
Nothing is published or sent: no newsletters go out.
Readers can’t sign up or log in.
The Custom domain link is hidden until the site is live again. Your domain stays connected.

Find your status

Dashboard says	What happened	What to do
paused — add a payment method under Manage billing, or contact us	Payments didn’t go through and Stripe has stopped retrying.	Select Manage billing, update your card and pay the outstanding invoice.
paused — your subscription ended; restart it to bring the site back	The trial ended without a card, or the subscription was cancelled.	Select Restart my subscription and pay at checkout.
coming back online	Payment received. We’re starting your site.	Nothing. It usually takes a minute or two.
coming back online — contact us if this takes more than an hour	Starting the site needs a hand from us.	Give it an hour, then contact us.

Paused for a failed payment

The dashboard listing northern-ledger on the Publisher plan as paused, asking to add a payment method under Manage billing or contact us.

Select Manage billing.
Add a new card or update the one that failed.
Pay the outstanding invoice, if the billing page shows one.
Back in your dashboard, reload. Once the payment goes through, the site shows coming back online and then live.

If the site is still paused an hour after you’ve paid, contact us.

Paused because the subscription ended

Select Restart my subscription.
Pay on the checkout page. It’s a new subscription on the same plan as before, paid from today, with no trial.
You’re sent back to your dashboard. Reload after a minute or two.

The dashboard listing northern-ledger on the Publisher plan as coming back online. — Paid. The site starts again on its own.

Changed your mind at checkout? Leaving the page takes you back to the dashboard. Nothing is charged and the site stays paused.

Good to know

A payment that’s late but still being retried doesn’t pause your site. It stays online while Stripe tries again.
We don’t delete a paused site on our own. If you don’t want it back and want it deleted, see delete your account.
Want a different plan when you come back? Contact us before restarting.

Last checked against the product on 7 November 2026.

Your 14-day free trialEvery new site is free for 14 days, on any plan, without a card. How to keep it afterwards, and what happens if you don’t.Update your card, invoices and planManage billing in your dashboard opens a secure Stripe page for your payment method and invoices.Cancel, and take your data with youExport your content and members first, then cancel your subscription. Your site is paused, not deleted, so you can come back.Contact usHow to reach a person at Blogaly, and what to include so we can help on the first reply.

Still stuck?

Tell us what you were trying to do and what you saw, and we’ll help you sort it out.